PPG/PRG frequently asked questions

Why are you asking patients for their contact details?

We would like to be able to contact patients and carers occasionally to ask them questions about the Practice and how well we are doing to identify areas for improvement.

Will my doctor see this information?

This information is purely to contact patients to ask them questions about the Practice, how well we are doing and ensure changes that are being made are patient focused. If your doctor is responsible for making some of the changes in the Practice they might see general feedback from patients.

Will the questions you ask me be medical or personal?

We will only ask general questions about the Practice, such as short questionnaires.

Who else will be able to access my contact details?

Your contact details will be kept safely and securely and will only be used for this purpose and will not be shared with anyone else.

How often will you contact me?

Not very often if you are a PRG (virtual member) It will depend on the programme of work being undertaken at the time.

What is a patient group/patient participation group?

This is a group of volunteer patients who are involved in making sure the Practice continues to provide excellent services to its patients and engagement with the wider community.

Do I have to leave my contact details?

No, but if you change your mind, please let us know.

What if I no longer wish to be on the contact list or if I leave the practice?

We will ask you to let us know by email if you do not wish to receive further messages.