Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

You will be given an appointment time for a doctor to call you and assess whether you need to attend the surgery, require a home visit, or have a query that can be dealt with over the telephone or by using another health care provider.

Using this system allows us to ensure that you receive the most appropriate service in regard to your specific needs.

Routine appointments

You can request a routine appointment in advance during opening times.

We will respond to requests within 5 working hours.

You can also:

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Your appointment

Surgery and clinic attendance is by appointment only.

The surgery operates an appointment system for booking with either a doctor, specialist nurse, nurse or a healthcare assistant.

Appointments with a doctor can be booked up to two weeks in advance and up to four weeks in advance with a nurse. The reception staff will do their best to offer you a time that is convenient for you.

Wherever the appointment is medically urgent we will endeavour to see you on the same day or if we are fully booked we will offer you an alternative pathway to seeing a healthcare professional.

When you wish to see a doctor, you do not have to see the doctor that you are registered with. All of our doctors have access to your medical records and you may see any of the doctors in the practice.

Alternatively, there are other options aside from seeing a Doctor. You could see the Specialist Nurse who is trained to see patients with new problems, especially minor illnesses such as viral and skin infections, minor injuries and coughs/colds and many more. For contraception, blood pressure checks, diabetes, asthma, and many other problems, you can see the Practice Nurses.

We are working with other local practices to offer improved access appointments in the evenings or at weekends. Please speak to a member of the practice team to find out more.

Telephone appointments

We are pleased to be able to offer help and advice over the telephone, rather than a face to face consultation. Please ask a receptionist to book you a telephone consultation at a time convenient for you. The doctor/nurse will then return your call at the pre-arranged time.

There may be exceptional circumstances when the doctor may not be able to call you at the agreed time, due to emergencies in the practice. However, we will endeavour to minimise this, and inform you if the doctor is called away from the surgery.

Appointment reminder by text message

Any patient whose mobile number is known to the practice and who has an appointment will be sent a text message, reminding them of the appointment date, time and the name of the doctor or nurse who the appointment is with.

If the appointment is no longer required, the message prompts you to reply using the word ” cancel “.

The appointment will then be automatically cancelled for you. Texts will only be sent between Monday to Sunday, but not Saturdays and between the hours of 10am and 5pm on those days. If your appointment is on a Monday, you will be sent this reminder text message on the Sunday prior.

Evening and weekend appointments

GP appointments are now available in the area during the evenings and at the weekend. To book an appointment please contact the practice.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Home visits should only be requested if the patient is bed-bound or is so ill they may collapse or fall getting to surgery. All Home visit requests are triaged by our trained health navigators and they may call you back to ascertain the nature of your situation and decide if a visit can be made.

The Surgery with all its facilities is the best place to hold a consultation and we encourage patients to come to the surgery wherever possible.

Related information

Health A to Z

Sick notes

Test results