We have a Caretaker, who although may be a bit more “behind the scenes”, is invaluable in keeping the practice functioning and clean. We would be at a loss without him.
We have a team of managers:
Practice Manager – Debbie Penney
Assistant Practice Manager – Emma Mills
The Practice Manager and Assistant Practice Manager meet regularly to review processes and plan for future developments. The Practice Manager represents the Partners in day-to-day decision-making and business development.
Together, the Practice Manager and Assistant Practice Manager deal with the day-to-day running of the Practice including finance, premises, quality & performance, IT, and the management of our reception and administrative teams as well as the Doctor and Nurse Teams.
Patient Care Team
We have a team of administrators who have been specially trained to deal with your enquiries. They provide extremely important links with the doctors and also with hospitals, solicitors, insurance companies, employers and many other health care organisations. They are actively involved in ensuring patients receive an efficient, integrated service between Primary and Secondary Care.
The team aim to turn around the typing received from the doctors as quickly as possible. They are also on hand to help patients with a system called “Choose & Book”. This is where patients are able to choose which hospital they would like to be referred to, and the team will help patients to book their own referral. Urgent referrals, like Cancer, are dealt with through a “fast-track” system, and these are done on the same day as the doctor makes the referral.
The team is available between 8.30am and 5.00pm to deal with any patient referrals and queries.
Our Prescriptions Team is made up of a small team of Prescription Administrators.
The team deal with as many prescription queries as they are able and are key to “medicines management” in the practice. They are kept extremely busy and are well trained, hard working members of staff.
We have a large team of receptionists who always try to provide patients with a friendly and efficient service. The receptionists are the first point of contact at the practice and will try to direct you to the most appropriate service for your needs.
All our receptionists are well-trained and skilled members of staff. As well as answering the telephones, booking appointments and giving out results, the team have a variety of other jobs to support other departments in the practice. They help with a range of other services including updating patient details and booking hospital transport.
This is a very varied role and can be very stressful at times. Although they will try to provide patients with what they want, sometimes, for different reasons, they may not always be able to provide you with this. However, they will strive to find an alternative solution to ensure you receive the best care possible. Please help them if they ask you for more information – it is to assist the doctor to assess your needs.