Tel: 0117 980 5100
Fax: 0117 980 5104
The Orchard Medical Centre
Telephone Numbers for specific services
To book an appointment/medical examination: 0117 980 5100
To speak to the District Nurses: 0117 980 5120
To speak to the Health Visitors: 0117 980 5121
Complaints and Compliments
We always aim to offer the best service that we can and are eager to hear your views on the service that you receive. If you would like to raise any issues please contact the Surgery and ask to speak to one of the Management Team.
Our practice complaints procedure aims to investigate any concerns that you may have and to provide you with an explanation that you will be satisfied with. We hope you will use it to allow us to look into, and, if necessary, put right any problems you have identified or mistakes that have been made. You may speak to a member of our management team in person or alternatively, you can address any written concerns to our Practice Manager, giving as much detail as possible.
Of course, we always value positive feedback too!
NHS England has responsibility for primary care in South Gloucestershire including GP practices. People with complaints or concerns about a GP practice, will need to contact either the individual practice or the NHS England Customer Contact Centre:
Tel: 0300 311 22 33
Email: [email protected]
NHS Commissioning Board
PO Box 16728