The Orchard Medical Centre

Macdonald Walk, Kingswood, Bristol, BS15 8NJ
Telephone: 0117 980 5100 | Fax: 0117 980 5104

Booking an Appointment

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Opening Hours

The surgery is now open from 8.00am until 6.30pm Monday – Friday, 8am – 1pm Saturdays. Outside these times there is an emergency service called NHS111.  Please  click on the “Emergency, Out of Hours and requiring a Doctor Urgently” link for more information about this service.

Booking appointments

Surgery and clinic attendance is by appointment only. The surgery operates an appointment system for booking with either a Doctor, Specialist Nurse, Nurse or a Health Care Assistant.

Appointments can be booked up to six weeks in advance. The reception staff will do their best to offer you a time that is convenient for you. Wherever the appointment is medically urgent we will endeavour to see you on the same day or if we are fully booked we will offer you an alternative pathway to seeing a healthcare professional

If you find that your appointment is no longer necessary, or you cannot make it; please cancel it.

When you wish to see a Doctor, you do not have to see the Doctor that you are registered with. All of our Doctors have access to your medical records and you may see any of the Doctors in the practice.

Alternatively, there are other options aside from seeing a Doctor. You could see the Specialist Nurse who is trained to see patients with new problems, especially minor illnesses such as viral and skin infections, minor injuries and coughs/colds and many more. For contraception, blood pressure checks, diabetes, asthma, and many other problems, you can see the Practice Nurses.

We are working together with other local practices and One Care to offer improved access appointments in the evenings or at weekends. Please speak to a member of the practice team to find out more.

Telephone appointments

We are pleased to be able to offer help and advice over the telephone, rather than a face-to-face consultation. Please ask a receptionist to book you a telephone consultation at a time convenient for you. The doctor/nurse will then return your call at the pre-arranged time.

There may be exceptional circumstances when the doctor may not be able to call you at the agreed time, due to emergencies in the practice. However, we will endeavour to minimise this, and inform you if the doctor is called away from the surgery.