Direct Contact Information 

    The Orchard Medical Centre  
    Macdonald Walk
    Kingswood
    Bristol BS15 8NJ

    Tel: 0117 980 5100
    Fax: 0117 980 5104


Telephone Numbers for specific services

    To book an appointment: 0117 980 5100

    To request a prescription:  0117 980 5101

    To arrange a medical examination:
     Drs Yates, Flanagan, and de Mink:                         0117 980 5141
     Drs Norman, Matthies, Burns and Telling                  0117 980 5118 
     Drs Jewkes, Bebb, Forshaw,Montero, Bonn and Fay:  0117 980 5130
     Drs Berkley, Frankland, Hardy and Charles:               0117 980 5131

    To book in with the Midwife: 0117 980 5100

   To speak to the District Nurses: 0117 980 5120

   To speak to the Health Visitors: 0117 980 5121


Other useful telephone numbers

   Frendoc (Out of Hours Service):            0845 121 0504
   NHS Direct:                                          0845 46 47

   Frenchay Hospital:                               0117 970 1212
   Southmead Hospital:                            0117 950 5050
   Cossham Hospital:                               0117 967 1661
   Blackberry Hill Hospital:                    i   0117 965 6061
   Bristol Royal Infirmary:                         0117 923 0000
   Bristol Royal Hospital for Children:         0117 927 6998
  
   The Orchard Dental Centre:                   0117 947 6529
   (based within the Orchard Medical Centre)



Complaints and Compliments

We always aim to offer the best service that we can and are eager to hear your views on the service that you receive. If you would like to raise any issues please fill out the feedback box below which will be reviewed by the Management Team.
 
Our practice complaints procedure aims to investigate any concerns that you may have and to provide you with an explanation that you will be satisfied with. We hope you will use it to allow us to look into, and, if necessary, put right any problems you have identified or mistakes that have been made. You may speak to a member of our management team in person or alternatively, you can address any written concerns to our Practice Manager, giving as much detail as possible.

Of course, we always value positive feedback too!


Patient Advice and Liason Service (PALS)
PALS serves to provide on the spot help and information for patients living in South Gloucestershire. It provides an approachable, easily accessible route into all areas of the NHS, to identify and help solve problems as well as provide information. PALS is able to feed back the patient experience, ensuring that services are shaped around what patients needs, involving them in the decision making process.

For more information, contact PALS on 0117 330 2436 or write to:

PALS
South Gloucestershire PCT
1 Monarch Court
Emersons Green
South Gloucestershire BS16 7FH

Click on the link to go to the PALS website: http://www.sglos-pct.nhs.uk/PALS



FEEDBACK

We always value feedback from our patients and are constantly working to try to improve our services. Please complete the form below if you have any feedback for us.